Hamilton Connections is hiring for Call Center Reps in East Haven! Candidates who can resolve challenging customer issues including product-related issues, billing, product pricing, service inquiries, scheduling appointments and more. One will need excellent customer service skills, effective communication skills, and an enthusiastic, friendly, and energetic personality. Comprehensive training on company guidelines, policies, customer service, and product knowledge will be provided.
Pay and Schedule:
- Hours: 32+ hours moving to 40+ hours coming into the holiday season.
- Employees are scheduled between 7:30am and 5pm
- Monday through Saturday, rotating Saturdays
- Pay: $17
Essential Job Functions:
- Ensure high levels of customer satisfaction
- Assess customers’ needs and provide assistance and information on product features
- Remain knowledgeable on products offered and discuss available options
- Multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Meet and team-up with co-workers to ensure proper customer service
Job Qualifications:
- Exceptional relationship-building skills
- Proficiency in computer navigation, multi-tasking and working with several software programs at the same time
- Basic math such as addition, subtraction, multiplication, and division
Requirements:
- High School Diploma or GED
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Experience with high volume calls
- Proficiency in Excel, MS Word, MS PowerPoint
- Ability to maintain a presentable and professional appearance
