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Order management B2B


Posted: 04/16/2024 Job Category: Customer Service Job Number: PW2517121222 Pay Rate: $17-18 / hour

Job Description

Hamilton Connections is seeking employees with order management B2B experience for a manufacturing company in Waterbury, CT. These are temp-to-hire positions.

The hours are 8 a.m. to 4:30 p.m. or 8:30 a.m. to 5 p.m., Monday-Friday. The pay starts at $19 an hour. 

Job Responsibilities:
  • Work closely with customers to ensure their needs are being met consistently, to reset expectations as needed, and to retain their business through the overall success of their account
  • Executing on customer renewal, expansion, and advocacy opportunities  
  • General order entry duties; enter and maintain customer purchase orders in CRM
  • Provide timely feedback to customers regarding order status, shipping methods, expedites, etc.
  • Maintain a clean, safe and orderly work place
  • Communicate and follow up on routine matters with internal departments
  • Prepare customer certs/packing slips for engineering orders
  • Maintain sales orders/part files and records, including technical drawings
  • Process order acknowledgements
  • Answer phones and greet guests
  • Other duties as assigned
Job Requirements:
  • 3-5 years customer service experience in manufacturing environment
  • 1-2 years technical customer service/document control experience a plus
  • Demonstrated experience with Microsoft Office suite
  • Ability to read title blocks on drawings/revisions
  • Excellent communication skills, organized and detail oriented
  • Ability to multitask, prioritize and manage time effectively
  • Must work well under pressure with a positive attitude
  • Must have a strong sense of responsibility
  • Dependable and trustworthy 
  • High school diploma or equivalent

Additional Information

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