Hamilton Connection is looking to fill an onsite supervisor role for a warehouse in the North Haven area. The ideal candidate has proven track record in oversight and improvement of onsite operations, preferably within a similar industry. Please apply or call us at 2032872870 for consideration.
Responsibilities & Duties
- Build and maintain good relationships at all levels of the customer’s organization and deliver exceptional service by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.
- Works with the customer’s team to coordinate and forecast staffing requirements.
- Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to the assignment.
- Oversee quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).
- Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
- Perform quality control functions to ensure the customer is satisfied across all levels of the organization.
- Complete daily, weekly, and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.
- Counsel temporary employees relative to attendance, productivity, and overall job performance
- Maintain compliance with operations, systems, and employee records. Ensure compliance with the contract between the customer and Indeed Flex for background checks, drug screening, billing, and any other terms outlined in the agreement.
- Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system. Maintain customer information relative to specific on-site accounts in the system.
- Perform quality evaluations on temporary employees, through the rating system.
- Participate in the customer’s safety program and verify that employees follow safety policies and PPE requirements. Accident review, investigations, and report of injury with the safety department as needed.
- Implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.
- Assist in the coordination and selection of secondary vendors.
- Communicate regularly on account status, to appropriate internal stakeholders
- Complete measurement and reporting every week, including analyzing key performance indicator measurements and identifying opportunities for improvement.
- Complete and facilitate partnership review meetings with the customer and Indeed Flex team every quarter, ensuring quality and continuous improvement.
- Participate in the customer’s meetings as appropriate to stay informed of the operations.
- Work closely with all relevant internal stakeholders to ensure that appropriate demand requirements are reported back to those stakeholders so they can ensure a good quality supply which can satisfy that demand.
Qualifications & Skills
- Minimum two (2) years of supervising a team of support representatives in a high-volume, high-urgency environment with omni-channel support platforms
- Highly proficient in delivering best-in-class customer service and support in an omni-channel support environment
- Demonstrated support in providing strong leadership and direction to a team of direct reports with performance management and communication for an a-synchronous, globally distributed team
- Expertise in digital support platforms, including CRM, knowledge repositories/wikis, data management, data visualization tools, analytics & reporting, etc
- Expertise in Google Workspace or Microsoft equivalent
- Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
- High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
- Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
- Able to handle physical aspects of the job including lifting up to 25lbs.
- Able to pass pre-employment screenings.
Position Type / Expected Hours of Work
Full-Time Position. Hours are subject to change based on business and client needs. Shifts are not limited to regular business hours. Weekend shifts, early mornings, and occasional evening work are required as part of the role. Flexibility is a key requirement to adapt to changing schedules and operational demands.
Salary $55k-$70k DOE
