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Customer Service Representative Advocate


Posted: 07/12/2024 Job Category: Customer Service Job Number: PW53655228 Pay Rate: $18-20 / hour

Job Description

Hamilton Connections is looking for a customer service advocate for a manufacturing company in Waterbury CT. 

Monday-Friday. The pay is $18 to $20 per hour. 

Job Responsibilities:

  • All general order entry duties
  • 1 -2 years maintaining customer purchase orders in CRM/ERP. (IQMS a plus)
  • Provide timely feedback to customers regarding order status, shipping methods, expedites, etc
  • Communicate and follow up on routine matters with internal departments
  • Prepare customer certs/packing slips for Engineering orders
  • Maintain sales orders/ files and records
  • Process order acknowledgements
  • Answer phones, and greet guests as necessary
  • Demonstrated ability using Microsoft Office products
  • ExcelWord, PowerPoint, Outlook (proficient)
  • 1-2 years Technical Customer Service/Document Control a plus
  • Excellent communication skills, organized and detail-oriented
  • Ability to multi-task, prioritize, and manage time effectively
  • Must work well under pressure with a positive attitude
  • Customer Service in the Manufacturing arena, 2 years (Required)
  • B2B experience (Required)
  • High school graduate or equivalent with 3 – 5 years of Customer Service in a manufacturing environment
  • Some college or technical school (preferred)
English and Spanish (Preferred)

Additional Information

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