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Customer Service Representative Advocate

WATERBURY, CT 06705

Posted: 07/12/2024 Job Category: Customer Service Job Number: PW53655228 Pay Rate: $18-20 / hour

Job Description

Hamilton Connections is looking for a customer service advocate for a manufacturing company in Waterbury CT. 

Monday-Friday. The pay is $18 to $20 per hour. 

Job Responsibilities:

FULL JOB DESCRIPTION
  • All general order entry duties
  • 1 -2 years maintaining customer purchase orders in CRM/ERP. (IQMS a plus)
  • Provide timely feedback to customers regarding order status, shipping methods, expedites, etc
  • Communicate and follow up on routine matters with internal departments
  • Prepare customer certs/packing slips for Engineering orders
  • Maintain sales orders/ files and records
  • Process order acknowledgements
  • Answer phones, and greet guests as necessary
  • Demonstrated ability using Microsoft Office products
  • ExcelWord, PowerPoint, Outlook (proficient)
  • 1-2 years Technical Customer Service/Document Control a plus
  • Excellent communication skills, organized and detail-oriented
  • Ability to multi-task, prioritize, and manage time effectively
  • Must work well under pressure with a positive attitude
QUALIFICATIONS
Experience:
  • Customer Service in the Manufacturing arena, 2 years (Required)
  • B2B experience (Required)
  • High school graduate or equivalent with 3 – 5 years of Customer Service in a manufacturing environment
  • Some college or technical school (preferred)
  •  
LANGUAGE:
 
English and Spanish (Preferred)
 

Additional Information

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About WATERBURY, CT

Ready to take the next step in your career? Explore our job opportunities in the vibrant Waterbury, Connecticut area, where endless possibilities await you. Positioned between New York City and Boston, this historic city boasts a rich cultural scene with top-notch museums like the Mattatuck Museum, the Seven Angels Theatre for performing arts, and the scenic views of the Naugatuck River. Home to iconic landmarks like the Holy Land USA and the Brass Mill Center, this region offers a blend of urban amenities and natural beauty with access to numerous parks like the Waterbury Greenway, making it an ideal location for work-life balance. Embrace the charm of the "Brass City" and discover the exciting career growth opportunities that await you here.