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Posted: 03/05/20252025-03-052025-04-13Job Number: BB95596834Pay Rate: $65000 / year
Job Description
A large manufacturing company in Stamford is looking for a full time customer service manager to add to their team. This is a direct-hire opportunity. See job description below. Apply to get connected to a recruiter.
The hours are Monday-Friday, 8:30 a.m.-5 p.m.
The salary range is $60,000-$70,000 per year.
Job Summary: Lead the customer service department to ensure customers receive high-quality support, prompt responses, and an exemplary level of service. This role focuses on maintaining high standards of customer service, improving operational efficiency, and ensuring a positive experience for customers.
Essential Functions:
Manage the hiring, training, and supervision of the customer service representative team.
Provide ongoing support and performance evaluations to ensure staff meet service standards.
Develop and implement policies and procedures to enhance the efficiency and effectiveness of the customer service team.
Document all procedures for internal and external processes
Analyze metrics and provide feedback to identify areas for improvement.
Perform contract reviews on new Purchase Orders.
Handle complex customer issues or escalate issues requiring higher-level intervention. Ensure that customer concerns are addressed promptly and satisfactorily.
Monitor and report on customer service metrics, such as response times, scorecards, and customer satisfaction levels. Use this data to make informed decisions and adjustments.
Collaborate with other departments, such as sales and product development, to address customer feedback and improve the overall customer experience.
Create and execute strategies to enhance customer satisfaction and loyalty. Keep up with industry trends and best practices to keep the service department competitive.
Required Skills/Qualifications:
Self-sufficient, able to work independently while maintaining a team player attitude
Able to manage and prioritize multiple tasks, with a focus on service and time-sensitive requests
Effective communication skills
Proficiency in Microsoft Office (Outlook, Excel, Word, etc.)
Experience:
3-5 years of relevant experience
Education:
Bachelor’s degree (preferred but not required)
Additional Information
Please select "Apply Online" to submit your application for this position.
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