Job Summary:
A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to constantly harness your multitasking and tech-savy skills to resolve challenging customer issues including product-related issues, billing, selling products, service inquiries, scheduling appointments and more. The main job function will be spent on answering a high volume of customer calls, which will need to be addressed innovatively, with individualized solutions and a high level of customer satisfaction. The successful candidate will be able to elevate company standards, achieve sales goals and meet customers' expectations. To excel in this role, you will need excellent customer service skills, effective communication skills, sales oriented, enthusiastic, friendly and energetic with a genuine desire to provide outstanding service. We provide comprehensive training on company guidelines, policies, customer service and ample product knowledge.
Hours: 7:30 to 3pm and 10am to 5pm *employees work both shifts as needed*
Days: Monday through Saturday, every other Saturday
Job Qualifications:
- Comfortable in a fast paced and dynamic environment
- Exceptional relationship-building skills
- Must be very proficient in computer navigation, multi-tasking and working with several software programs at the
same time - Basic math functions such as addition, subtraction, multiplication, and division Requirements:
- High School Diploma or GED
- Basic understanding of sales principles and customer service practices
Customer service focus
Solid communication and interpersonal skills
Experience with high volume calls
Proficient in Excel, MS Word, MS PowerPoint
Maintain a presentable and well-dressed appearance
Essential Job Functions:
Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
Remain knowledgeable on products offered and discuss available options
Excellent written and oral communication skills
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business Team up with co-workers to ensure proper customer service Greeting customers with a positive demeanor
