Hamilton Connections is looking for a customer service representative for a manufacturing company in Danbury, CT. The customer service representative is the face of the company, and supports sales goals through good customer service, maintaining quality relations with existing accounts and providing production support. This is a temp-to-perm position.
The hours are 9 a.m.-5 p.m., Monday-Friday. The salary is $20-$28 an hour depending on experience.
Job Responsibilities:
- Provide excellent customer service by responding to inquiries and complaints in a diplomatic manner; log complaints on the customer issues log
- Receive all incoming purchase orders and verify order information
- Acknowledge customers’ orders and enter orders in Global Shop Solutions
- Maintain, update, organize and purge customer files
- Submit updates and comments to weekly order reports for customers
- Respond to all emails regarding order status updates
- Contact customers and secondary houses, as required, regarding order updates from production
- Calculate 3 month booked sales twice a month
- Route all incoming RFQs to engineering for feasibility
- Prepare, print and send formal quotes to potential customers
- Update RFQ information on database and company scorecard
- Send product samples to “no quote” potential customers for future sales opportunity
- Prepare supplier form requests and other trade documents
- Prepare customer service surveys through Survey Monkey, and analyze and summarize results
- Attend weekly production meetings, bringing any relevant customer service issues to attention
- Other duties as assigned
Job Requirements:
- Strong customer service experience
- Office administration experience
- Order and data entry experience
- Computer skills, including Microsoft Word, Excel and Outlook
- Experience with Global Shop Solutions software a plus
- Math skills
- Communication and customer relations skills
- Detail-oriented and organized
- Able to manage multiple projects at same time
- High school diploma or equivalent
