Hamilton Connections is seeking candidates for customer service coordinator at a manufacturing company in Bethel CT. This is a temp-to-hire position.
The customer service coordinator learns the product line to assist customers. The position requires at least 5 years of customer service experience working with business to business and trade customers, and using CRM software daily.
The hours are 8:30 a.m.-5 p.m., Monday-Friday, in office. The salary is $25-$29 an hour, depending on experience.
Job Responsibilities:
- Handle customer service calls and emails
- Create and maintain customer files
- Enter sales orders and invoices
- Coordinate with sales staff and follow up on leads
- Issue return merchandise authorizations for returns
- Compile sales reports for inside and outside sales teams
- Use CRM system daily
- Learn product line
- Assist in marketing efforts
- Other duties as assigned
Job Requirements:
- Minimum 5 years customer service experience dealing with business to business and trade customers
- Customer service experience at a manufacturer strongly preferred
- Experience using CRM software daily in previous role, experience with Prophet a strongly preferred
- Experience with SAGE software, Microsoft Office suite and graphic programs
- Able to learn product line to assist customers
- Experience working with commissioned-based sales staff
- High school diploma or equivalent; college degree preferred
