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Customer Service Coordinator

Bethel, CT 06801

Posted: 07/11/2024 Job Category: Customer Service Job Number: EG68325618 Pay Rate: $25-29 / hour

Job Description

Hamilton Connections is seeking candidates for customer service coordinator at a manufacturing company in Bethel CT. This is a temp-to-hire position.  

The customer service coordinator learns the product line to assist customers. The position requires at least 5 years of customer service experience working with business to business and trade customers, and using CRM software daily.

The hours are 8:30 a.m.-5 p.m., Monday-Friday, in office. The salary is $25-$29 an hour, depending on experience.

Job Responsibilities:
  • Handle customer service calls and emails
  • Create and maintain customer files
  • Enter sales orders and invoices
  • Coordinate with sales staff and follow up on leads
  • Issue return merchandise authorizations for returns
  • Compile sales reports for inside and outside sales teams
  • Use CRM system daily
  • Learn product line
  • Assist in marketing efforts
  • Other duties as assigned
Job Requirements:
  • Minimum 5 years customer service experience dealing with business to business and trade customers
  • Customer service experience at a manufacturer strongly preferred
  • Experience using CRM software daily in previous role, experience with Prophet a strongly preferred
  • Experience with SAGE software, Microsoft Office suite and graphic programs
  • Able to learn product line to assist customers
  • Experience working with commissioned-based sales staff
  • High school diploma or equivalent; college degree preferred

Additional Information

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About Bethel, CT

Explore exciting job opportunities in the vibrant town of Bethel, Connecticut! Nestled in Fairfield County, Bethel offers a perfect blend of small-town charm and big-city amenities. With close proximity to New York City and stunning landmarks like Putnam Memorial State Park and the Byrd's Books, Bethel boasts a unique culture and a thriving arts scene, including the Bethel Arts Junction and the beloved Bethel Cinema. Indulge in the area's distinct cuisine and catch a show at the iconic Bethel Woods Center for the Arts. Take advantage of the growth opportunities available in this picturesque region by checking out our job listings today! Join us in discovering the enchanting allure of Bethel and kickstart your career in this beautiful area.