Hamilton Connections is seeking candidates for a customer service representative position at a company in Danbury CT. This is a temp-to-hire position.
The hours are 9 a.m.-5:30 p.m., Monday-Friday. The position is in-office. The salary is $20-$22 an hour.
Job Responsibilities:
- Accurately and efficiently process customer orders in ERP system
- Handle high volume of email correspondence and phone calls from various areas in a professional manner
- Handle high volume of LiveChat interactions in a professional manner
- Organize and maintain filing systems
- Follow-up on problem or held orders on a weekly basis
- Process the outgoing mail on a daily basis
- Process daily invoices and credit memos
- Accurately process quote requests from territory sales managers and our customers
- Answer customer and consumer inquiries from various forms of communication
- Provide basic troubleshooting and technical support for the various video magnifiers in product line
- Process reshipment of ‘return to sender’ packages
- Other duties as assigned
Job Requirements:
- 2 years or more of customer service experience
- Experience in a call center preferred
- Proficiency with computers including the Microsoft Office suite of applications (Excel, Word, PowerPoint)
- Knowledge of ERP or order-entry systems
- Familiarity with CRM software preferred
- Experience with website chat box software preferred
- Expert time management skills and the ability to manage multiple tasks simultaneously
- Excellent phone skills and the ability to handle problems adeptly and leave customers satisfied
- Commitment to learn, embrace and adhere to customer service guidelines for interaction with customers
- Able to pass pre-employment screenings
