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Call Center Rep

East Haven, CT 06512

Posted: 07/12/2024 Job Category: Customer Service Job Number: JM644122220 Pay Rate: $17-17.5 / hour

Job Description

Call Center 

Hamilton Connections is hiring for CALL CENTER REPRESENTITIVES!  We are looking for candidates who can resolve challenging customer issues including product-related issues, billing, product pricing, service inquiries, scheduling appointments and more.  One will need excellent customer service skills, effective communication skills, and an enthusiastic, friendly, and energetic personality.  Comprehensive training on company guidelines, policies, customer service, and product knowledge will be provided.
Pay and Schedule: 
  • Hours: 30+ hours moving to 40+ hours coming into the holiday season.
  • Employees are scheduled between 7:30am and 5pm (could go slightly later)
  • Monday through Saturday 
  • Pay: $17
Essential Job Functions:

  • Ensure high levels of customer satisfaction 
  • Assess customers’ needs and provide assistance and information on product features
  • Remain knowledgeable on products offered and discuss available options
  • Multi-task, while being attentive to customers and remaining flexible to the needs of the business 
  • Meet and team-up with co-workers to ensure proper customer service 
Job Qualifications:

  • Exceptional relationship-building skills
  • Proficiency in computer navigation, multi-tasking and working with several software programs at the same time
  • Basic math such as addition, subtraction, multiplication, and division Requirements:
  • High School Diploma or GED
  • Basic understanding of sales principles and customer service practices
  • Solid communication and interpersonal skills
  • Experience with high volume calls
  • Proficiency in Excel, MS Word, MS PowerPoint
  • Ability to maintain a presentable and professional appearance

Additional Information

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About East Haven, CT

Unlock your next career adventure in the vibrant area surrounding East Haven, Connecticut! Nestled in the heart of New Haven County, this region offers a perfect blend of picturesque shoreline views, thriving businesses, and a rich cultural scene. Home to the iconic Thimble Islands and breathtaking vistas along the Long Island Sound, East Haven beckons job seekers with its idyllic charm and endless growth opportunities. Explore job listings in this area to work near renowned institutions like Yale University, enjoy delectable local cuisine at family-owned eateries, immerse yourself in art at galleries like Artspace, catch a show at the Shubert Theatre, or root for the Yale Bulldogs at athletic events. Join us in East Haven and embark on a fulfilling career journey fueled by community spirit and endless possibilities!